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‎10-08-2022 12:56 AM

HP Recommended
Product: HP Pavilion Gaming - TG01-0023w
Operating System: Microsoft Windows 10 (32-bit)

Desktop fell off desk and now it doesn't send info to monitor/TV via hdmi.

Category:
2 REPLIES 2

‎10-08-2022 02:07 AM - edited ‎10-08-2022 02:08 AM

HP Recommended

A drop could have destroyed many parts in a pc. I would recommend going to a local repair store, they might be able to tell you which parts are still functioning and which will need to be replaced.
I'm not sure how HP would respond to a case such as this, pretty sure drops aren't covered under regular or premium warranty.

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‎10-10-2022 01:29 AM

HP Recommended

Turn off the TV and computer. Connect the HDMI input port of the TV and HDMI output port of the computer via an HDMI cable. NOTE: Be sure to use an authorized High Speed HDMI cable bearing the HDMI logo. Turn on the TV first, then turn on the computer.

 

Hope this helps.

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