Solved: Please hellpppp meee - HP Support Community

Pcgamergod · ‎02-08-2023

It says your diagnostics is not up to date please go to www hp.com/go/tech center/PCdiags to update your diagnostics aaanndd I tried to just exit and that failed any idea wht to do?

Prométhée · ‎02-09-2023

sorry, but I answered you, everything is in the link I gave you
But sorry, I still don't know exactly, if what you are doing is intentional, if you can start the computer normally, or if you have a hardware problem..
whether the software is up to date or not, we must be able to carry out tests..

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Prométhée · ‎02-09-2023

hi

sorry, but if you have this, it must be because of a problem
We do not arrive at this screen because the software is not up to date in general

check it

please perform the hardware tests
everything is explained in this link

HP PCs - Testing for Hardware Failures | HP® Customer Support

An example of a failed test with Contact HP option

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here

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Pcgamergod · ‎02-09-2023

Nope just the diagnostics screen and at the top below the title of it it says it's not up to date

Pcgamergod · ‎02-09-2023

I'm also windows 11

Prométhée · ‎02-09-2023

Sorry, be more specific
the computer is off, you press the power button, does it start normally, when does this window arrive ?
if no problem then look at the link all the same and install the latest version available

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Pcgamergod · ‎02-09-2023

So I push power it boots right into uefi mode not windows and it's now I'm doing the extensive test and waiting. My diags are very 7.6.0.0.

Pcgamergod · ‎02-09-2023

I just want to know why my diagnostics are somehow out of date how to update them and have my gaming PC back

Can I have the newest update for the diagnostics for windows 11

Prométhée · ‎02-09-2023

sorry, but I answered you, everything is in the link I gave you
But sorry, I still don't know exactly, if what you are doing is intentional, if you can start the computer normally, or if you have a hardware problem..
whether the software is up to date or not, we must be able to carry out tests..

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

Pcgamergod · ‎02-09-2023

Omg thank you so much my PC is working again after the extensive test. Thank you for your help

Prométhée · ‎02-09-2023

You are welcome !
It's still curious, I don't know exactly what it was about
Sorry, I use a translator, and depending on the message given, and what is translated, it is not always very easy for me to understand
, well I hope that there was nothing serious actually!

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Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

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Windows 11 22h2 inside , user

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Please hellpppp meee

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