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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-14-2019 07:19 PM

HP Recommended
Product: 690-0024
Operating System: Microsoft Windows 10 (64-bit)

I’ve had this computer for a month. When I bought it I was averaging 60fps on pubg on high settings. Now I can’t get 60 barely on very low. Don’t understand what’s changed.  Same hardware. 

3 REPLIES 3

‎01-16-2019 10:46 AM

HP Recommended

@Jablevins63


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your computer

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎01-17-2019 04:53 AM

HP Recommended

Well Ive been looking in to this for a little bit now.  All my drivers and software is up to date.  My graphics card is an rx 580 4gb.  Since pubg is a gpu ram intensive game it was pulling from my cpu ram. I only had 8 and wasnt able to use all 8 for some reason. Long story short I had insufficient ram.  Adjusted my vram and added 8 more ddr4 gb (same as what comes in it) and no problems.  

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‎01-17-2019 04:52 PM

HP Recommended

@Jablevins63

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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