Purchased from best Buy in December 2022 - Being told the Factory warranty has expired.

[Jeremy1974]

This one has already been to the service center for dead fan pins on the MB. They replaced the MB and since getting it back it is overheating both the CPU and GPU, blue screening randomly, and running slowly even after a fresh installation of Windows 11. A manager at my local Best Buy agreed if I got an RMA that he would issue the store gift card towards the purchase of a new desktop. The big issue is even getting a hold of someone at HP due to the system thinking the Factory warranty has expired. 
Any ideas on how to move forward with this?

[A_Gayathri]

Hi @Jeremy1974,

Welcome to the HP Support Community

I understand need help with your warranty getting updated on your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

Please refer to this document: HP PCs, printers - Dispute a warranty status

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

@Jeremy1974,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!