Random reboots while playing ONLINE

[Charlie671]

Hey.

(Not an English speaker, but I'm gonna try my best to describe the problem)

I'm having an issue where my system reboots while playing video games. But, happens only when playing ONLINE games, not a single reboot happened while playing singleplayer stuff. I've tried every possible thing to solve this.

My tempetures are below 60°C for both CPU/GPU. I've ran 16 hour diagnostics with no problem found. 

Reboots started happening the day DLSS 3.5 came out. Not sure if it has anything to do with it, since turning the function ON/OFF doesn't solve my problem. Yes, I tried older drivers, etc.

Did my fourth full clean install of windows today. No difference. 

Checked my hardware, replugged everything I could. Nothing wrong I could see on the rig, but I'm not an expert. 

Been running fine the first month from purchase, suddenly started happening after the update which I mentioned (2-3 weeks now).

If I can, I would like to share Event logs. I think there's a lot of errors before the reboot happens, mostly permissions or even files missing. Which I wasn't able to resolve, so here I am. Don't know how critical that could be. None of the auto repair stuff helped. 

Eventually, I will send it to a service the upcoming week, but I'm not sure if they'll be able to find anything wrong with the hardware.

Any suggestions?

[Irfan_06]

Hi @Charlie671,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your PC.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Charlie671]

Hello

I've done this multiple times, no luck. Test says everything's okay