08-11-2019 06:55 PM
Hello - I have the same desktop purchased just a few days ago and one of the monitors is not displaying. My intention was to display on 4 monitors so I purchased (3) Rankie DisplayPort (DP) to HDMI Cable https://www.amazon.com/gp/product/B00Z05JMKO/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1 and connect the fourth via HDMI cable to the HDMI port. As stated in this thread, all 3 of the DisplayPorts and the singe HDMI port are on the same slot for the video card. Unfortunately, I can't get one of the Displayports to connect to a monitor. It appears to be a specific DP port - I switched cords and whichever monitor is connected to that port would not display. I'll keep trying HP support and will contact Geek Squad also but hoping someone in this forum has an idea. Thank you.
08-12-2019 06:16 AM
Thanks Photoray. I disconnected all and reconnected to the offending port and it didn't work so it seems to be pointing to a bad port. But here's an interesting thing...when I plug in a single monitor into a port I know is working, it does not connect. I plug a second monitor into a working port and still no connection; I plug the 3rd monitor into my remaining HDMI port and voila, all 3 monitors connect. So, not sure if there's some type of sequencing (or something) going on here where all ports need to be engaged for connection to occur but either way, that single DP port is not engaging. Not sure why this would be - I'll provide feedback on where I end up. Thanks.