Reboots whenever I start any game

[Andrew2232]

Anytime I launch any game, the PC loads a few seconds of it and then reboots - there are no errors

I've reinstalled Windows first from cloud and then from a USB - no change, same issue

Anything I can try?

Thanks

[Rainbow23]

Hi @Andrew2232,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing intermittent reboot issues with your OMEN 25L Desktop PC GT12-1000a (ID 1Z1C0AV).

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Andrew2232]

Hi

thanks for reply. Have downloaded and ran all updates, only 1 item updated. Ran it, installed and rebooted.

tried games again, same issue, still restarting when I run any game.

thanks

andrew 

[Rainbow23]

Hi @Andrew2232,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!