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weezc00
Level 3
43 27 1 1
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Solved!

Replaced motherboard

HP Recommended
HP Obelisk 875-0913no
Microsoft Windows 10 (64-bit)

Hi! My PC has been repaired and it works just fine. However when im trying to install drivers it doesnt reconigze my PC modell? So i went to BIOS and it says no modell or serial number? How do i fix this? ThanksIMG_1287.jpg

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Echo_Lake
HP Support Agent
HP Support Agent
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@weezc00
Thank you for posting on the HP Support Community.

  • Where did you get the computer repaired?  was computer shipped to HP repair centre?
  • Was any Hardware components changed? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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weezc00
Author
Level 3
43 27 1 1
Message 3 of 4
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It was sent to HP repair center and the only component change is the motherboard. The other  one was broken. 

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Echo_Lake
HP Support Agent
HP Support Agent
20,954 20,913 910 963
Message 4 of 4
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@weezc00
Thank you for posting back. 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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