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weezc00
Level 3
40 24 1 1
Message 1 of 4
371
Flag Post

Solved!

Replaced motherboard

‎07-13-2019 04:47 AM

HP Recommended
Product: HP Obelisk 875-0913no
Operating System: Microsoft Windows 10 (64-bit)

Hi! My PC has been repaired and it works just fine. However when im trying to install drivers it doesnt reconigze my PC modell? So i went to BIOS and it says no modell or serial number? How do i fix this? ThanksIMG_1287.jpg

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
19,877 19,836 870 924
Message 2 of 4
Flag Post

‎07-15-2019 06:48 PM

HP Recommended

@weezc00
Thank you for posting on the HP Support Community.

  • Where did you get the computer repaired?  was computer shipped to HP repair centre?
  • Was any Hardware components changed? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

0 Kudos
weezc00
Author
Level 3
40 24 1 1
Message 3 of 4
Flag Post

‎07-16-2019 02:39 AM

HP Recommended

It was sent to HP repair center and the only component change is the motherboard. The other  one was broken. 

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Echo_Lake
HP Support Agent
HP Support Agent
19,877 19,836 870 924
Message 4 of 4
Flag Post

‎07-16-2019 11:22 AM

HP Recommended

@weezc00
Thank you for posting back. 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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