cancel
Showing results for 
Search instead for 
Did you mean: 
weezc00
Level 2
18 9 1 0
Message 1 of 4
308
Flag Post
HP Recommended

Solved!

Replaced motherboard

HP Obelisk 875-0913no
Microsoft Windows 10 (64-bit)

Hi! My PC has been repaired and it works just fine. However when im trying to install drivers it doesnt reconigze my PC modell? So i went to BIOS and it says no modell or serial number? How do i fix this? ThanksIMG_1287.jpg

3 REPLIES 3
HP Support Agent
HP Support Agent
10,790 10,762 459 516
Message 2 of 4
230
Flag Post
HP Recommended

Solved!

Replaced motherboard

@weezc00
Thank you for posting on the HP Support Community.

  • Where did you get the computer repaired?  was computer shipped to HP repair centre?
  • Was any Hardware components changed? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

0 Kudos
weezc00
Level 2
18 9 1 0
Message 3 of 4
212
Flag Post
HP Recommended

Solved!

Replaced motherboard

It was sent to HP repair center and the only component change is the motherboard. The other  one was broken. 

0 Kudos
HP Support Agent
HP Support Agent
10,790 10,762 459 516
Message 4 of 4
189
Flag Post
HP Recommended

Solved!

Replaced motherboard

@weezc00
Thank you for posting back. 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation