Replacement PC not sent by HP

[Antitax]

I bought an Omen 45L 2 weeks ago, and the 3080 went faulty after 2 days. They agreed to exchange the PC. I sent it back, and now nothing. I tell me every day that it is in preparation, that a superior is going to unlock the situation. That the PC is in preparation, and 2 days later, everything starts from scratch again. What is the problem with this kind of replacements?   

HP-France. How is it possible to have such a bad after-sales service?

[sandytechy20]

@Antitax 

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Cheers.

[Antitax]

Hello,

After submitting my disappointment on Twitter Hp and Twitter HP support (after some advises on Discord). Twitter HP Support only gave me that same phone number which I was calling since the beginning, saying they couldn't do anything more but that they were willing to escalate the situation. I received a few hours later a text message from the transporter with a tracking number. No confirmation or anything from HP. My product page on my HP account hasn't been updated either. It's still the original faulty PC.

So, to be short, I eventually received the replacement. It was not an enjoyable experience, but thanks for your concern.

BTW, it was the first time ever I posted anything on Twitter…

Best regards