12-12-2018 01:43 PM
Dear HP Community,
First and foremost, I love my new gaming desktop pc. It is the best thing from switching to a laptop back to desktop computers (big difference). Anyway, I bought the machine brand new from Best Buy recently (more or less about a month ago). It runs fantastic and it is an overall great gaming pc for the price. However, since the day I began using the pc, I've noticed that it has an issue with the sound. Whenever I shutdown the pc, when I power it back on again, I am required to restart it in order for the system to read the sound card. Clearly, the sound DOES work. At first, I didn't mind restarting the computer over again, but it is starting to get annoying and I would like to resolve it asap. This is the pattern everyday.
Also, I have not yet added extra ram or done any modifications to the pc; I'm using it as is. In regards to the operating system, I'm guessing it is 64 bit (it's Windows 10).
Would I have to do something in BIOS? Is this an update issue? Any information would be great! And please add instructions. If this would have been any other computer I WOULD have bought, I'd have returned to Best Buy and demanded a refund. But like I said, I LOVE this pc. This is just a minor problem, so. I'm sure the solution is simple to fix.
Thanks for reading!
Solved! Go to Solution.
12-13-2018 04:13 PM - edited 12-13-2018 05:30 PM
Welcome to the forum.
I am not a HP employee.
The key phrase in your post states the new PC has been doing this from day one.
Check HP Support for a Audio driver update. Run HP UEFI Diagnostics (Link). Boot the PC. Tap "ECS', then select "F2".
I would tend to think you may have a PC hardware problem (audio jack or a faulty audio chipset on the motherboard) because HP ships stable operating system images on their PCs.
It could be the external sound system unless you know it works okay. It could be a data jack (sound) from the PC to the speakers or a faulty HDMI jack. Or bad data cables.
12-14-2018 08:20 PM
Thanks for replying. I got some butterflies as I began reading your reply: the part about bad parts. I'm not an expert on computers, but I have built computers before and I've always managed to fix myown pc problems. I feel as if it were a hardware problem, the audio wouldn't be working at all and eventually go dead on me, but it hasn't. I am normally on YouTube or I play music on all day and leave the pc running for hours, sometmes days without putting it on shutdown.
I always find the easiest and cheapest solutions first, so I went to the HP support icon and downloaded and updated; the bios also updated; as of now, the computer doesn't have an issue with sound (I hope it stays that way). Like I said before, if I were to shutdown the pc, boot it, the sound won't work unless I restart the pc again, and then the sound will work - that alone felt as if it were a system error, in my opinion, rather than a hardware problem.
Thanks for the response. And I'll take more into consideration if the sound does permanently die off on me, then I'll know I'd have to replace some parts. Good news is that sound does work now, even if I click shutdown and boot up the pc the first time, which is great! Since the update, I've had no issues. That's what I should have done on day 1 when I began using the pc.
12-15-2018 06:20 AM
You're very welcome.
Good to hear a HP update did the trick.
Your problem was unusual. Things either work or they don't work. It is tough to troubleshoot the cause of a problem when you encounter intermittent symptoms.