Ssd problem laptop not working

[Ejejwj]

Dear sir, 

I bought one hp victus laptop last year from noon app and send it to India to my brother now it stopped  working my brother went to service centre in ahmedabad India but they are saying you have international warranty but india is not covered and on call they are saying parts are not available actually there is some SSD related problem but service centre guys they were very rude it almost felt like that they just want to charge money they said it would cost more than 5000 inr. Why would I pay if my laptop is under international warranty please provide me solution i tried contacting hp uae but hp doesn't have proper customer care number or email in uae it was very hard to find this email. Please try to provide solution for this issue because my brother have work and laptop is not working. Waiting for your reply

Thank you 

[Garp_senchau]

@Ejejwj, Welcome to HP Support Community,

Thank you for posting your query.

We truly regret to hear about the experience your brother had at the service center and completely understand how important the laptop is for his work. 🙏

To clarify how HP warranty works:

• HP factory warranty is region-specific. This means if a product is purchased in one region (for example, UAE) and taken to another region (India), the warranty can only be honored in the new country if the same model was officially sold and supported there.
• If the product model is not sold or supported in India, HP service centers may not have access to compatible parts locally, and in such cases, repairs would be chargeable.
• For full coverage under warranty, the unit may need to be returned to the original country of purchase (UAE) where parts and support are guaranteed.

We sincerely apologize for the rudeness you mentioned at the service center  that is not the experience we want for our customers.

Hp Warranty details link: HP Limited Warranty Statements | HP® Official Site

Understanding HP's Warranty and Support Services | HP® Tech Takes

I hope this helps.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Ejejwj]

Thnk you for your reply but the laptop is Victus Gaming (Upgraded Version) Laptop With 15.6-Inch Display, Core i5-12450
H Processor/16GB RAM/512GB SSD/4GB Nvidia Geforce RTX 3050 Graphics Ca
rd/Windows 11 Home English Blue 

And it is available in india so how it is possible that parts are not available like I think if it's sold in india they should arrange parts na. My brother lives in ahmedabad can you help in this regard please. 

[Garp_senchau]

Hi @Ejejwj, Thank you for your response

This needs one-on-one interaction. 

Hence, I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

Regards,

[Mani_Mani5251]

Sorry to hear about your experience. Hardware issues like SSD failures can be frustrating, especially when they interrupt work or gaming. We always recommend regular backups and checking warranty coverage before sending devices internationally. If you're into gaming, feel free to check out our site and download it we cover performance tips and game optimization that might help once your laptop is up and running again.