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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Pavilion Gaming - 15-ec1073dx
Microsoft Windows 11

I need an agent to assist me with tracking down my laptop that was stolen yesterday!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @JordanxHanako 

Sorry to hear that you are having problems ... I would like to help you.

 

If <HP Support Assistent> was installed or computer registered at HP -> Contact HP Support

 

Standard procedure would be the following

 

Please contact POLICE ! They can investigate and have special rights.

 

You will need proof of ownership: proof of purchase (invoice), documents such as warranty and emails from HP. On the packaging of the notebook there is a sticker with the unique product data

 

[

product model

product number (p/n)

serial number (s/n)

]

View solution in original post

5 REPLIES 5
HP Recommended

Hello @JordanxHanako 

Sorry to hear that you are having problems ... I would like to help you.

 

If <HP Support Assistent> was installed or computer registered at HP -> Contact HP Support

 

Standard procedure would be the following

 

Please contact POLICE ! They can investigate and have special rights.

 

You will need proof of ownership: proof of purchase (invoice), documents such as warranty and emails from HP. On the packaging of the notebook there is a sticker with the unique product data

 

[

product model

product number (p/n)

serial number (s/n)

]

HP Recommended

Yes, I have tried to contact HP, but they haven't responded back to me yet, if you have a method that will grant me a quicker response from them, please do let me know!

 

Everything else I've already done!

HP Recommended

hi

sorry but This type of question comes up often, and unfortunately ,

unlikely to get help for this type of problem, see this Good @IT_WinSec ' s kb

I lost my HP computer. Can HP help me find or track it ?

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Hello @JordanxHanako 

Please report back

 

Please read this post here: Re: stolen notebook ( Thanks @Dragon-Fur for contribution ! )

 

Kind regards

HP Recommended

Hey there, yeah I have to wait for the police to hear something back, thanks for the assistance everyone.

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