• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-10-2020 10:46 AM

HP Recommended
Product: Example: Omen-Desktop 870-224

My pc won’t restart properly as well

3 REPLIES 3

‎09-10-2020 11:07 AM

HP Recommended

Hi:

 

I recommend you run the hardware diagnostics utility in the BIOS (F2) and see if there are any hardware problems such as a failed hard drive or bad memory module.

 

If the hardware passes the tests, the only suggestion I can offer would be to use the HP cloud recovery tool on another Windows PC with W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

 

I checked to see that your PC was supported by the cloud recovery tool at the link below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

 

One important note is that you will lose all currently installed programs and files by using the recovery media.

Was this reply helpful? Yes No

‎09-10-2020 11:19 AM

HP Recommended

Hi, thx for helping. I’m kinda new to this stuff and your reply was kind of hard to understand sorry. Can you break it down for me plz

Was this reply helpful? Yes No

‎09-10-2020 12:20 PM

HP Recommended

You're very welcome.

 

Unfortunately, I can't break it down any more than I did already...

 

1. Run hardware diagnostics test in the BIOS.

 

Turn on the PC, press the ESC key to get the menu of options.

 

Select the F2 diagnostics menu and run the tests for the hard drive and memory.

 

If the hardware passes, make the bootable recovery drive to reinstall W10.

 

If any of the hardware fails the test, (hard drive or memory), those items will have to be replaced.

 

The cloud recovery tool link I posted has all the info you need to create a bootable recovery drive.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.