08-25-2018 05:58 AM
After turning on it pop ups a SynCom.DLL not found error. Tried re installing the drivers but no luck
08-26-2018 11:54 AM
Let me take a moment to thank you for posting on the HP Support Forums.
MKazi is at your service.
I understand that you have an OMEN by HP - 15-dc0100tx and it displays a SynCom.DLL not found error when you power it on. You have done a remarkable job in troubleshooting this issue.
To assist you with accurate information I would require more information regarding this:
- Did any software changes or updates happen on the laptop post which this issue may have started?
- Have you tried to perform a Microsoft System Restore to rollback the laptop to an earlier date when everything worked fine? NOTE: System restore does not delete your data.
While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Please click on the below link for the System Event Utility, try installing this:
You may try to uninstall the Omen Command Center from your laptop by following the below steps:
In Windows, search for and open Control Panel. In Control Panel, locate Programs, then click Uninstall a program.
Figure : Uninstalling a program
In the Uninstall or change a program window, select the program you want to remove from the list and click Uninstall or Uninstall/Changeat the top of the program list.
Figure : Example of uninstalling a program. Select Command center here.
Read and respond to any messages that open while the software is being removed from your computer.
Install again HP Omen Control from this link:
Once the installation is complete, you may restart the laptop and check if the message appears again.
Hope this information helps. Feel free to keep me posted.