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‎02-15-2022 11:00 AM

HP Recommended
Product: OMEN 25L Desktop GT12-1340m CTO
Operating System: Microsoft Windows 11

Greetings,

My HP OMEN 25l has been spontaneously shutting down for several months. After ensuring my device drivers were up to date, I decided to do a full recovery to see if a clean OS install would resolve the problem. I made my recovery media using the HP recovery media creation app. While running the recovery it gets to 67%, then the recovery fails with an "unknown error". As such, the OMEN is now basically a brick. I need support to straighten this out as the OMEN is still under warranty.

 

Why am I not submitting a ticket? Because the support site is completely broken. When I select my product to get support the site just sits and spins, never taking me to a support page to submit a ticket. If I go the route of specifying my serial number on the support site, same result, the site just sits and spins forever never taking me to the next page. I've been unable to locate a phone number for HP non-business support.

 

How can I get a support ticket opened for this issue?

 

After having spent a fortune buying HP gear over the last 2 decades as an IT Director, I don't think I'll ever buy another piece of HP gear for business or personal use. This support experience is horrifically unsatisfactory!

 

How can I get a support ticket opened for this issue?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2022 12:05 PM

HP Recommended

hi

take a look

Phone Assist Worldwide | HP

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was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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1 REPLY 1

‎02-15-2022 12:05 PM

HP Recommended

hi

take a look

Phone Assist Worldwide | HP

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
1 person found this reply helpful
Was this reply helpful? Yes No
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