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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-19-2021 01:11 AM

HP Recommended
Product: Example: Pavilion 15-cx0xxx
Operating System: Microsoft Windows 10 (64-bit)

So I’ve been having issues booting up my device past the recovery state for quite a while. I can’t launch in safe mode, reset my device or anything. Finally I decided to test everything through UEFI. I ran a System Extensive Test and almost immediately I ran into a failed test. 

The failure ID is Q4G7LF-95AAN7-XD7W3F-C0F903.

other information on this screen I get is 

Battery Check: Primary - Replace (42)

Primary: Logic State - OK (0), Charge State - Blown Fuse (42)

 

It seems pretty straightforward to me but just so I don’t waste money on something I don’t need, I just need to order a new battery, correct? Is there anything else I should check before I order one or any other issues that may be causing this error?

Category:
1 REPLY 1

‎07-23-2021 12:01 AM

HP Recommended

Hi @Boscel18, 

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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