cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
xLuuzy
New member
3 0 0 0
Message 1 of 2
153
Flag Post

Solved!

The RAM shortage for hp pavilion 690-0024

HP Recommended
hp pavilion 690-0024
Microsoft Windows 10 (64-bit)

There is a ram issue with this specific computer, the issue is that the APU takes 2 - 1 Gig of ram, This doesn't help gaming performance as there is a Radeon 580 4GB or a Nivida 1050 Ti installed in the system, my specific computer has 16 gigs of DDr4 ram, but only 14.9 gigs are available to use. Does anyone have a solutionScreenshot 2020-12-03 085046.png to this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 19
Level 19
96,750 65,463 12,535 21,600
Message 2 of 2
Flag Post
HP Recommended

@xLuuzy 

 

The specs of your machine is

 

            https://support.hp.com/in-en/document/c06124756

 

It uses  AMD Ryzen5-2400G (Raven Ridge)  processor. They have fixed it from 2.1GB down to 1.1GB now, that's good.

 

That is a known issue which is related to AMD processors. Please check the following article:.


                      https://support.hp.com/us-en/document/c06526774


And from Microsoft PlayReady.


                      https://www.microsoft.com/playready/overview/


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
banhien
Level 19
Level 19
96,750 65,463 12,535 21,600
Message 2 of 2
Flag Post
HP Recommended

@xLuuzy 

 

The specs of your machine is

 

            https://support.hp.com/in-en/document/c06124756

 

It uses  AMD Ryzen5-2400G (Raven Ridge)  processor. They have fixed it from 2.1GB down to 1.1GB now, that's good.

 

That is a known issue which is related to AMD processors. Please check the following article:.


                      https://support.hp.com/us-en/document/c06526774


And from Microsoft PlayReady.


                      https://www.microsoft.com/playready/overview/


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation