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‎09-06-2023 06:05 PM

HP Recommended
Product: OMEN by HP Obelisk Desktop 875-0034
Operating System: Microsoft Windows 10 (64-bit)

The motherboard no longer works. I thought at first it was a power supply issue because when clicking the power button nothing happened and when shorting out the power pins nothing happened but I tried the power supply in another computer and it works fine. So I have replaced ram tried a different gpu reseated the coy tried everything but nothing has worked so to me it sounds like a motherboard issue. I couldn’t figure out how to rma it and I’m trying to figure out if I even can.

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1 REPLY 1

‎09-07-2023 08:18 AM - edited ‎09-07-2023 02:37 PM

HP Recommended

Hi @Mortyisntgood 

 

Welcome to the HP Forum.

 

Well, you could contact HP Support if you have an extended warranty.

 

HP does not list your MB at HP Part Surfer. Edit: so you can't buy the MB from HP.

 

Or get the Edoras MB product number by examining the MB. Check eBay for a replacement MB.

 

I would also disconnect or any drives (or remove the M.2 drive if in use), disconnect front panel USB (including the card reader), and try Integrated graphics to confirm the MB is the cause.

 

It would not hurt to try a different power supply in the HP PC.

 

Regards

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