12-15-2017 07:26 AM
I recently bought the desktop above and my only complaint is the thermals and noise. The fans are quiet when in idle but after running a game for a couple of minutes I can hear them quite easily. Another issue, when running games like overwatch or rainbow six, gpu temperatures get around 82 degrees Celsius. Is this normal and is there any way to make the pc quiet while in game?
12-16-2017 02:20 PM - edited 12-16-2017 02:21 PM
Hi! @RedTheQuestion, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I understand when you play games on your PC the fans on your PC are noisy.
Don't worry I'll try to help you out.
Did you make any hardware or software changes on your PC?
As you mentioned when you play games on your PC the fans on your PC are noisy.
Try updating BIOS and chipset drivers on your PC.
Link to update the BIOS.
Also, update the chipset drivers using this link.
You can update other drivers on your PC using HP support assistant.
Refer this article to know more information about using HP support assistant.
Prevent software from starting when the computer is started.
Close software programs when you are done using them.
Log off the Internet when you are not actively browsing the Internet.
If your computer gets hot when playing games, try playing the game at a lower resolution and with decreased graphics settings.
Refer this article to further troubleshoot fan issues with your PC.
If the issue still persists after trying out the steps.
It is a hardware issue with your PC. Please contact HP support for service options.
Link to contact HP.
If the solution provided worked for you, please mark accepted solution for this post.
Let me know if this works!
Have a great day! 🙂
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I am an HP Employee
12-16-2017 06:35 PM
Thank you for your help. Unfortunately, the problem still persists.
I have reason to believe it is the GPU that is causing the problem.
I did update the chipset but the BIOS was updated with a newer version and refused to update it.
Please let me know if there are any other solutions to this problem.
12-17-2017 11:17 AM
Since the issue persists, I request you to contact our Phone Support for Service Options.
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
I Am An HP Employee