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Sereen123
Level 1
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Solved!

Touchpad no longer working

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OMEN by HP - 17-an120nr

There was a spider on my laptop. I killed the spider on the laptop over the keyboard. I then grabbed a wipe and cleaned the entire laptop‘s keyboard. Something popped up on the screen and the touchpad stopped working. I freaked out and restarted the laptop and touchpad still did not work. I updated my driver and it says it works fine. I went to devices, touchpad advanced setting, driver, and it says it’s enabled and works fine. I went to devices, mouse advanced setting, driver, and it says it’s enabled and works fine. But it still will not work. Luckily I have a spare mouse and was able to connect it to the laptop to use it but the touch pad still will not work. 

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Photoray002
Level 15
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Message 2 of 4
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Hello @Sereen123 

 

You probably hit the F11 key. I think its F11.

It will have this logo associated with it...

mousepad.JPG

Either tap the key with that logo, or press the FN key and the F key.

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Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,290
Message 2 of 4
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Hello @Sereen123 

 

You probably hit the F11 key. I think its F11.

It will have this logo associated with it...

mousepad.JPG

Either tap the key with that logo, or press the FN key and the F key.

View solution in original post

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Sereen123
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Thank you so much... I don’t know why there is a button on my keyboard that locks the touchpad but that worked

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Photoray002
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Good to hear.  😊 

 

Thanks.

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