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‎08-16-2023 08:47 AM

HP Recommended
Product: OMEN by HP Desktop PC - 880-000na
Operating System: Microsoft Windows 10 (64-bit)

I have a pre-built HP Omen Desktop PC with a Naples 8308 motherboard, and an i5-7400. Its a few years old now. I was looking to replace the CPU with an i7-7700 and tried installing a used one that a friend sent me, but the PC wouldn't boot. I've put the i5 back and it works, so I didn't break anything.

 

According to the HP website, the i7-7700 should be compatible with the Naples 8308, so what is most likely to be the issue? Would I need to do a BIOS update for it to work, or is it more likely the i7-7700 I have is faulty?

1 person had the same question
1 REPLY 1

‎08-16-2023 07:29 PM

HP Recommended

@daveof91 , welcome to the Community.

 

You are correct that the i7-7700 should be compatible.  It should not require a BIOS update to work.  The only thing that I can suggest is to make certain you have applied enough thermal paste to the processor.  If this doesn't work, it may be a failed processor.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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