Showing results for 
Search instead for 
Did you mean: 
New member
5 2 0 0
Message 1 of 3
Flag Post

Two Issues: RTX 2080 Ti, i9/9900k Temperature Control and Intermittent Booting Issues

HP Recommended
Omen Obelisk 875-1040s
Microsoft Windows 10 (64-bit)

Hi - I have two separate issues/concerns I am hoping that people smarter than me can help with.


1) RTX 2080 Ti - I haven't run any games that are particularly intensive, but World of Warcraft Classic on max settings is pulling 100% from the GPU (according to Task Manager and MSI Afterburner).  After doing some reading it seems this is normal and desirable.  But I noticed for the first time this week the case fan kicked into max speed so I check the CPU/GPU temps.  CPU was 50C, great as it has an AIO.  The GPU is running around 85C.  This seems a little hot.  I know this case has a single, 120mm fan (quite low for the power it has) and I cannot adjust that fan speed due to the BIOS limitations.  I can use MSI Afterburner software to reduce the power to the GPU or lower the max temp, but will sacrifice performance.  I was able to get the temperature down to 78-82 by adjusting the GPU fan curves.  My question:  Is this temperature going to have an issues on the card long term?  Is there a way to modify this case to increase airflow aside from the single fan?  What have other users done to lower their GPU temperature?


2) Almost every other time I start up my Omen tower, the boot up feature will not start.  My screens are black and there is no power to my USB Mouse and Keyboard, (so USB isn't getting power), but the Tower lights and power light are both on.  The PC is unresponsive and will not allow for BIOS on startup either.  This will happen from both sleep, idle and a full power shutdown.  I also get an Omen Command Center error on startup, saying the background app could not be started (I did not modify this software at all out of box).  Has anyone had experience with this issue or have a possible solution?  


As you can probably tell I am new to PCs and I apologize for the long winded explanations.  I wanted to provide as much detail as possible.




Level 15
Level 15
12,586 12,371 1,298 4,146
Message 2 of 3
Flag Post
HP Recommended

I assume you meant you have the Obelisk 875-1040st CTO version, correct?

WoW is maxing out an RTX 2080 Ti? I doubt that would happen even on a 4k screen.

Then your Obelisk boots to a black screen and unresponsive USB peripherals?

Sounds like a hardware issue.


I'm guessing you're under warranty still, so you need to do a warranty claim.

I'll ask the Mods to step in and request a Rep to contact you.





1,330 1,319 54 97
Message 3 of 3
Flag Post
HP Recommended



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.


Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation