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‎10-19-2024 12:59 PM - edited ‎10-19-2024 01:00 PM

HP Recommended
Product: Victus by HP 15L Gaming Desktop PC TG02-1000i RCTO Base Model

Hello, how do I troubleshoot the USB-C port on my Victus by HP 15L Gaming Desktop PC TG02-1000i RCTO Base Model .

We did not learn it wasn't working correctly until after we missed the warranty period.  It does not recognize anything we plug into it.

Can the port be replaced with a different one?   If so, what would I buy? Thank you.

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1 REPLY 1

‎10-19-2024 03:44 PM - edited ‎10-19-2024 04:01 PM

HP Recommended

Greetings @motrae 

 

Welcome to the HP Forum.

 

It looks like the front panel 3.2 Gen 1.0 USB C port is integrated into the MB. Fixing this port may require a new MB if the port cannot be tweaked to read and write data.

 

Try cleaning the port with a Dust Buster. I can't think of anything else to do.

 

Either the port has issues or the USB controller has a problem.

 

Check Device Manager for driver errors. You wont see an error if the port (hardware) has failed. Windows can't see a device if it does not exist.

 

Regards

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