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eag789
Level 2
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Solved!

Unable to Install Upgrade to Win 10 Pro Through Windows Store

HP Recommended
Omen 30L GT13-0092
Microsoft Windows 10 (64-bit)

I just spent over $100 to upgrade from Home to Pro. When I try to run the upgrade it says, "Something happened and we couldn't start the upgrade". This happens both in my user account (is admin) and the built in Administrator account. When I try inputting the license key manually, Windows rejects it and says it's not genuine, thus forcing me to revert to the OEM product key.

And before anyone says to contact MS, I've cross-posted this on their forum. I was just wondering if there's anything by HP that would stop a Windows edition upgrade on one of their OEM PCs.

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old_geekster
Level 16
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HP Recommended

@eag789 , welcome back to the Community.

 

I suggest that you try using Windows 10 installation media: https://www.microsoft.com/en-us/software-download/windows10

 

You can choose which version of Windows that you want to install during setup  and choose to add a Product Key at the time or later.  If you have data that you want to keep you should make a backup before beginning.

 

I have used the tool several times in the past year with great success.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
eag789
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HP Recommended

Thanks for the kind suggestion. What I ended up doing was rebooting my PC and reentering the new product key when I saw that Windows had been deactivated after my reversion to the old product key. For some reason, it accepted it the second time around.

 

I am now running Win 10 Pro!

old_geekster
Level 16
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You are welcome, @eag789!  Sometimes rebooting solves a lot of problems.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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