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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 25L Desktop PC GT11-1000i / GT12-1000i (1N3Y3AV)
Microsoft Windows 11

I have bought a Omen 25L 1876no

I wanted to upgrade memory to 32gb, so I ordered 2x8GB Kingston HyperX FURY DDR4-3200 C16, which in any other similar desktop system would work with the 2x8GB Kingston already in the Omen 25L.

This doesn't work. And I've googled and googled, and the conclusion is that HP has limited which memory can be used with correct memory frequency, by not supporting XMP.

This could (almost) have been acceptable, if it was clearly advertised when I bought the computer. But it wasn't. 

Instead, it was advertised that this computer is modular, ready for upgrades and modifications.

This is beyond unacceptable. Now there are three options:
1. HP commits to release a BIOS update for my model, to add XMP support. I require a target date for this. I know this was added for the 30L - but apparently not 25L.
2. HP sends me 16GB of memory that can be used with my PC without loosing memory speed. I've already bought 16GB of similar HyperX memory - apparently even owned by HP (!), but they don't work. I'll give HP the chance to send me 2x8GB sticks that actually work without degrading performance.
3. Or I contact the official Consumer Ombudsman in Denmark and report HP's misleading marketing and with a request that HP should be forced to add XMP support to allow for fair and reasonable modular/upgradable memory situation for their customers.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Everyone: I added a comment to this post explaining how the HP customer support keeps saying they will handle my case, keeps asking for the same details over and over again, as if they are trying to make me give up and forget it. 

HP then deleted my comment. 

View solution in original post

4 REPLIES 4
HP Recommended

Just had a chat with HP support. He couldn't do anything about it and told me the BIOS "is locked" and XMP support is "out of scope". And this:

 

saftemaelk_0-1643457819143.png

 

 

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@saftemaelk

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ECHO_LAKE
I am an HP Employee

HP Recommended

Why did you delete my post about the disrespectful behavior of your customer support?

HP Recommended

Everyone: I added a comment to this post explaining how the HP customer support keeps saying they will handle my case, keeps asking for the same details over and over again, as if they are trying to make me give up and forget it. 

HP then deleted my comment. 

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