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‎12-03-2020 11:40 PM

HP Recommended
Product: HP AMD RYZEN 5 2400G
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I've recently gone through several 'critical' updates. After looking through my device manager page to make sure all drivers were up to date, I noticed there is an unknown driver listed and I cannot update this driver.

 

When I double click the driver and go to details, this is listed under value:

ACPI\AMDIF030\0

1 person had the same question
3 REPLIES 3

‎12-04-2020 12:02 AM

HP Recommended

Hi,

I believe it is the AMD chipset driver you need.

Can you provide the exact model or product number of the notebook for further help. Here is how to find it.

model

You could also take a look at this guide on updating and finding drivers

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/New-notebook-running-slow/ta-p/7057949

 

Let me know,

David

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‎12-04-2020 05:37 AM - edited ‎12-04-2020 05:38 AM

HP Recommended

Hello,

 

Thank you for your reply. The model # is 690-0024. Also, my product is a desktop unit -- my apologies for posting in the wrong section.

 

Thanks,

Ronnie

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‎12-04-2020 07:18 AM

HP Recommended

Hi,

Have you tried installing this driver

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-gaming-desktop-pc-690-0000i/1...

 

Hope it helps,

David

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