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‎05-14-2019 06:52 PM

HP Recommended
Product: Pavilion 690-0024
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I recently just installed a new game. It auto-detected the settings recommended for the AMD 580 RX graphics card and then prompted me that the drivers were out of date. Saying it could cause potential problems. I checked HP's website for the latest drivers and they dated August 2018.

 

My question is... can I udpate the drivers directly from AMD or will there be more stability issues if I don't use the drivers recommended on HP's website? I'm having some weird random glitch causing my screen to be filled with mostly blue or pink and usually updating video drivers is the first step to correcting a problem.

 

Thank you for in advance.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2019 07:37 PM

HP Recommended

Hello @Staticj 

It shouldnt be a problem. Best thing to do is make sure restore points is enabled and create a restore point before updating the graphics driver. Just in case you have some weird issue.  Clean install the new driver with DDU Display Driver Uninstaller.

View solution in original post

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4 REPLIES 4

‎05-14-2019 07:37 PM

HP Recommended

Hello @Staticj 

It shouldnt be a problem. Best thing to do is make sure restore points is enabled and create a restore point before updating the graphics driver. Just in case you have some weird issue.  Clean install the new driver with DDU Display Driver Uninstaller.

Was this reply helpful? Yes No

‎05-14-2019 07:40 PM

HP Recommended

@Staticj , welcome to the forum.

 

@Staticj wrote:

Hello,

 

I recently just installed a new game. It auto-detected the settings recommended for the AMD 580 RX graphics card and then prompted me that the drivers were out of date. Saying it could cause potential problems. I checked HP's website for the latest drivers and they dated August 2018.

 

My question is... can I udpate the drivers directly from AMD or will there be more stability issues if I don't use the drivers recommended on HP's website?  I have always used the manufacturer (AMD/nVidia) of the video cards drivers, unless it is Integrated Graphics.  You should have no problems.

 

I'm having some weird random glitch causing my screen to be filled with mostly blue or pink and usually updating video drivers is the first step to correcting a problem.

 

Thank you for in advance.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎05-15-2019 05:07 PM

HP Recommended
@Photoray002 wrote:

Hello @Staticj 

It shouldnt be a problem. Best thing to do is make sure restore points is enabled and create a restore point before updating the graphics driver. Just in case you have some weird issue.  Clean install the new driver with DDU Display Driver Uninstaller.

Thank you. I did as you recommend. It even solved my issue. I can say Rage 2 for PC runs satisfactory on this machine. 

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‎05-15-2019 05:17 PM

HP Recommended

Nice.  

Now go get those mutants.   :Sunglasses:

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