• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎06-02-2019 06:51 PM - edited ‎06-08-2019 10:10 PM

HP Recommended
Product: OMEN by HP Obelisk Desktop 875-0014
Operating System: Microsoft Windows 10 (64-bit)

I updated the shipping OS from RS4 (1803) to 19H1 (1903). Upgrade went fine. Now when I turn on the system after it had been powered off and power is not going to the system (system is behind a power switch that I turn off when not using it), I get a BSoD the first time I turn it on.

 

IMG_0741.jpg

 

This happens when I did the inline update and when I did a clean install of Windows 10.  I installed all the drivers from HPs support site and they installed fine.  If I go back to 1803 the WHEA  error goes away. I don't want to be stuck on an old version of Windows forever so if this can't be fixed I will return the system.

 

Thanks.

mrhunter9...

5 REPLIES 5

‎06-02-2019 07:24 PM

HP Recommended

@mrhunter9 

This is a volunteer based venue and most of us are not employed by HP.

Ill pass it on to HP. As with every new version of Windows upgrade, there will be bugs. I see it every new release.

Im sure it will get sorted out soon. Im guessing version 1809 didnt work for you either?

Thanks for your patients.

Was this reply helpful? Yes No

‎06-02-2019 07:48 PM - edited ‎06-02-2019 07:49 PM

HP Recommended

I did not try 1809 as Windows Update would not push it when I checked. It may not work either. Strange that even a clean install did the same thing using HP's drivers from the support site. I tried powering off again but not cutting power to the system and I still got the BSoD.

Was this reply helpful? Yes No

‎06-02-2019 07:58 PM

HP Recommended

As far as I know, other Obelisk users with that motherboard/cpu are using 1809 without issue. If yours will not, you have something very odd that I have not seen before.

Was this reply helpful? Yes No

‎06-02-2019 11:12 PM

HP Recommended

I restored my 1803 backup and did an inline upgrade to 1809. That seems to boot fine without the same BSoD WHEA error as 1903.  Thaks for the suggestion to try it.  Now I wonder how long for HP to prvide an updated BIOS or drivers to support 1903.

Was this reply helpful? Yes No

‎06-03-2019 12:58 AM

HP Recommended

Only way to know is to periodically check your drivers page yourself. HP wont notify of updates unless you rely on the HP Support Assistant and I dont recommend using that for the Bios!!

You want to manually download the bios and update.

 

If your model number is correct, OMEN by HP Obelisk Desktop 875-0014 without two letters at the end, then your motherboard is SSID: 84FD.

You can always recheck the model number by using the Omen Product Number (found in the HP Support Assistant) in this Search link to verify your specs.

 

Drivers link... https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-875-0000-obelisk-desktop-pc-series/23302...

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.