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geercom
Level 2
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Message 1 of 2
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Used MSFT online repair for pre included office pro plus 2016 now says must activate all over again

HP Recommended
HP Omen
Microsoft Windows 10 (64-bit)

I ran the online repair for MSFT office pro plus 2016 that was included with this HP Omen PC. I had activated and paid for it and been using Word and Outlook fine for months. I did the online repair and it says I have to activate it again. It won't let me use the office programs until I can activate it. I have no idea what product key I used before or how I got it since office came with it and there is no disk. 

 

Please help ASAP. I use this for work and can't use Word or email until this is resolved.

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old_geekster
Level 16
Level 16
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HP Recommended

@geercom, welcome to the forum.

 

You should contact Microsoft Customer Support for help with your problem.  They are the experts on their products.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






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