cancel
Showing results for 
Search instead for 
Did you mean: 
geercom
Level 2
20 12 0 0
Message 1 of 2
229
Flag Post
HP Recommended

Used MSFT online repair for pre included office pro plus 2016 now says must activate all over again

HP Omen
Microsoft Windows 10 (64-bit)

I ran the online repair for MSFT office pro plus 2016 that was included with this HP Omen PC. I had activated and paid for it and been using Word and Outlook fine for months. I did the online repair and it says I have to activate it again. It won't let me use the office programs until I can activate it. I have no idea what product key I used before or how I got it since office came with it and there is no disk. 

 

Please help ASAP. I use this for work and can't use Word or email until this is resolved.

1 REPLY 1
Level 15
Level 15
21,841 21,467 2,477 8,235
Message 2 of 2
205
Flag Post
HP Recommended

Used MSFT online repair for pre included office pro plus 2016 now says must activate all over again

@geercom, welcome to the forum.

 

You should contact Microsoft Customer Support for help with your problem.  They are the experts on their products.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation