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06-19-2020 10:22 PM
I've been running into an issue with my Omen 880-149 (GTX 1070) while attempting to play games. Seemingly at random, a sharp, prolonged beep will sound from the case. This isn't during any particularly action packed activity in the games, in fact it's usually in a menu. So far it's happened in Modern Warfare: Warzone and now most recently in Mechwarrior 5. I can only get the beep to stop when I click around the menu and basically back out of whatever it was on. A couple of times it has happened in the actual game, and I'll have to open the menu and click around until it stops, then back to the game.
I've tried looking at BIOS beep codes, but this is just a long beep that might not end. I haven't overclocked anything, but I've used MSI Afterburner to try and correlate the beep with GPU temp, and number of other metrics, but I'm just not seeing any causal relationships. For a hot minute I thought the GPU temp might be causing it. I thought I noticed it only happening when GPU got over 78 or so C, so I adjusted the fan curve to be more aggressive and haven't seen it go over 70 C since--but still getting the occasional potentially infinite beep. I've done all Windows, HP, and Nvidia updates I can find, but it's still happening. This has been very frustrating to try and chase down.
Thanks in advance for any and all help.
06-26-2020 10:38 AM
I believe the CPU is going over temp--just not sure why it happens predominantly in game menus... I'm looking at case fans first and will follow up with a CPU cooler if the problem persists.
I downloaded 'Speccy' and see the average core temp going 85°+ C (not sure where the exact threshold is) when the beep starts (again, this has only ever happened with a game running, mostly Modern Warfare, but others as well). When I navigate the game menu (just clicking options, graphics, etc--no changes occurring) and get the long beep to stop the average temp will drop back down to high 70s, low 80s. CPU core temps stay mid 40s during idle use, which seems kind of high on it's own, but I'm pretty new to monitoring these metrics.
Looking at the 880 case, it really seems like ventilation is an issue.
06-26-2020 11:44 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
- After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
- Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.
For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
- In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.
Hope this helps! Keep me posted for further assistance.
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