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‎09-21-2024 11:52 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-s0000 (76T53AV) 
Display or Driver problem ?

 I've been experiencing this issue for months, sometimes it gets worse, sometimes it's fine. I have updated all the drivers and bios to the latest version. Please check the video I included. Thank you to all of you

Category:
1 REPLY 1

‎09-24-2024 08:59 AM

HP Recommended

Hi @Steinhart,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It seems like you're encountering a display issue with your HP Victus Gaming Laptop 16. Since the issue fluctuates and persists even after updating drivers and BIOS, it could be related to either hardware or software conflicts, but I can't check the video in this environment.

 

Here are some steps to help narrow down whether it's a display or driver problem:


Test in Safe Mode:

  • Boot your laptop in Safe Mode. This will load only basic drivers.
  • If the issue does not occur in Safe Mode, it's likely a driver issue.

Use External Monitor:

  • Connect your laptop to an external monitor. If the external display works fine while the laptop's screen has issues, it could be a hardware issue with your laptop's display or cables.

Run HP Diagnostics:

  • Use the built-in HP Hardware Diagnostics tool. This can check for hardware-related problems (display, cables, etc.).
  • If any errors are found, it points to a hardware issue.

Reinstall Graphics Drivers:

  • Uninstall and reinstall the GPU drivers (both integrated and dedicated graphics).
  • Use the Display Driver Uninstaller (DDU) tool in Safe Mode to fully remove the drivers before reinstalling.
  • Install drivers directly from the HP website or GPU manufacturer (AMD/NVIDIA).

Check Windows Event Viewer:

  • Look for any critical errors or warnings that occur around the time the issue appears, especially under "System" or "Application" logs. Kernel-Power or GPU-related errors can indicate a software or driver issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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