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HP Recommended

Video Card Issues - Pixelated and Broken Display

HP 870-224 OMEN
Microsoft Windows 10 (64-bit)

I bought my computer only two weeks ago. Its the HP 870-224 OMEN by HP Desktop - Intel Core i5 - 8GB Memory - NVIDIA GeForce GTX 1060 - 1TB Hard Drive. Two nights ago, one of my games began to crash regularly (Siege). Today, another is contantly crashing (PUBG) and now the display is all pixelated and there are actually many, many pixels missing as if the monitor was broken. But the monitor is also brand new and works fine (beautifully) with all the laptops in the house. Only having issues with this new desktop, so its not the monitor. I updated the graphics driver hoping that may be it, but no difference. Ideas?


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Message 2 of 2
Flag Post
HP Recommended

Video Card Issues - Pixelated and Broken Display

@Skye9624, welcome to the forum.


Since you have tested the monitor on other computers, I suspect that it could be a video card problem.  I suggest removing it and connecting to the Integrated Video to see if that works.  If so, you should contact HP Customer Support for help.


Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.
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