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Flightsimboi
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Message 1 of 14
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Weird lines when gaming and low fps

HP Recommended
Hp omen 870-244
Microsoft Windows 10 (64-bit)

I purchased a Hp omen 870-224 3 years ago and a couple of months ago. I started getting weird lines when gaming and I am getting low fps in all games. For example, when I am playing American Truck simulator crosswalk line, a line appears and moves when I move the camera. I get 90-60 fps in all Epic settings in Fortnite. I upgraded my 500w hp power supply to a Corsair 650 w 80 plus bronze to try to fix this issue. I also upgraded my GTX 1070 and got a Gigabyte 2070    couple of days ago and it didn't fix the problem. I tried changing my display port cables too and used different monitors, so it isn't a monitor issue. 

13 REPLIES 13
The_Fossette
HP Support Agent
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Message 2 of 14
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@Flightsimboi,

 

I reviewed your post and I understand that you are facing issues with the display on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Do you get these lines when you are not playing games?

 

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, perform a reset on the computer following the steps in the below article.

 

https://support.hp.com/nz-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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Flightsimboi
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Message 3 of 14
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Hey, Fossette I tried the bios update it didn't help it. I'm also getting very low fps in Fortnite especially It drops to 60 on all low sometimes and stutters a lot. I found a fix to the line issue in Fortnite if I put the Antialiasing to epic it disappears. I reinstalled my GPU drivers it didn't help.  I only get these lines when I'm gaming. I reset my PC a couple of months ago when I first got this issue that didn't help. 

 

Thanks for the help,

Flightsimboi 

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The_Fossette
HP Support Agent
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Message 4 of 14
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@Flightsimboi,

 

I recommend you run a system test on the computer following the steps in the below article to make sure that there are no hardware issues.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Flightsimboi
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Message 5 of 14
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Hey, Fossette 

I did the fast test. The computer passed all the tests. So, then I did the Extensive test and I got the same result. 

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The_Fossette
HP Support Agent
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Message 6 of 14
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@Flightsimboi,

 

Perform a reset on the computer following the steps in the below article.

 

https://support.hp.com/nz-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Flightsimboi
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Message 7 of 14
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Hey, Fossette

The day after I posted the last post I did a full reset (removed files and apps) and It made no difference. 

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The_Fossette
HP Support Agent
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Message 8 of 14
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@Flightsimboi,

 

Follow the steps in the below article and run a system test on the computer to make sure that there are no hardware issues.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Flightsimboi
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Message 9 of 14
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Hey, I did the test before I reset the Pc but I did the extensive test again and passed all tests

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The_Fossette
HP Support Agent
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Message 10 of 14
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@Flightsimboi,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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