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‎05-20-2021 10:36 AM

HP Recommended
Product: OMEN 30L
Operating System: Microsoft Windows 10 (64-bit)

This will be the second time in the less than 6 months that I  purchased my Omen 30L that it will need to be sent for repairs due to a recurring issue. 

No high performance pc able to stand intense graphics processing should need to be sent to for repairs twice within a six month period, much less if its brand new. 

So I need to begin to consider requesting reimbursement for a product that is clearly defective. 

I would appreciate if anyone could instruct me on the procedures I need to follow in regards to this. 

1 REPLY 1

‎05-20-2021 11:20 AM

HP Recommended

Hello
laws are different depending on the country
But if you didn't buy it from hp store try to see it with reseller
Otherwise, read what is stated here

https://www.hp.com/us-en/shop/LiveHelpView?catalogId=10051&langId=-1&storeId=10151

 

https://www.hp.com/us-en/shop/cv/returnsandexchanges

https://www.hp.com/us-en/shop/cv/customerservicefaq#Returns_Refunds

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