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‎10-02-2020 10:32 PM - edited ‎10-03-2020 05:57 PM

HP Recommended

I may be putting the headphones in the wrong spot as there is both a microphone slot and headphone slot, but wherever I plug in my headset I don't hear anything through it and no one can hear me. My turtle beach headset doesn't even show up as an additional device.

3 REPLIES 3

‎10-03-2020 05:38 PM

HP Recommended

@M1nd_T4nk , welcome to the forum.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.

 

Also. what is the model of your headset?



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎10-03-2020 05:57 PM

HP Recommended

The product is an OMEN Desktop 870-224 and the headset is a Turtle Beach, ear force, recon 50p

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‎10-03-2020 09:00 PM

HP Recommended

Thank you for the additional information, @M1nd_T4nk!

 

I am not certain, but the specifications page from Turtle Beach states that the headset is for PS4 and XBox, etc.:

 

https://www.turtlebeach.com/products/recon-50p-headset?afsrc=1&utm_source=CJ&utm_medium=affilate_US&...

 

This may be your problem.  It could be there is a compatibility problem with Windows 10.  I suggest that you contact TB's Tech Support to see if they can help you.  I don't believe that it is a HP hardware problem.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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