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Message 1 of 4
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Flag Post

When I turn on my laptop it’s all black screen

HP Recommended
HP Pavilion Gaming Laptop 15-cx0058wm
Other

Hello, so my laptop ran into a problem. It started to restart and all etc. Then when I turn on my laptop is all just black screen. Please help I tried everything unless I have to take it somewhere to get it fixed. 

3 REPLIES 3
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Message 2 of 4
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HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

 

This will not work for everyone, but you may be lucky?


HP Notebooks and Mobile Workstations -
No Power, No Boot, No Display When Power Button Is Pressed



NOTE: Be sure the battery is installed in the computer and it has sufficient power before continuing. Due to the design of the Embedded Controller/Keyboard Controller, the power supply must be disconnected and the computer must be powered with battery power to reset the Embedded Controller/Keyboard Controller.

Unplug the AC power from the computer.
Press and hold the power button for more than 12 seconds.
Release the power button (after at least 12 seconds).
The computer will power on and should boot normally after releasing the power button.
Re-connect the AC power to the computer.

NOTE: In case the battery is not charging after performing the steps to reset the Embedded Controller, unplug and re-plug in the AC power again.

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Message 3 of 4
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HP Recommended

Just tried that and didn’t work still black screen 

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Level 12
7,692 7,654 331 699
Message 4 of 4
Flag Post
HP Recommended

Hi

Sorry but if there is no response to the 2 possibilities I gave, then I can't offer anything else.

 

Re-Post and hope to get someone better than me to help.

 

 

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