• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎04-22-2019 05:50 PM

HP Recommended
Product: HP ENVY h8 PC Series
Operating System: Microsoft Windows 10 (64-bit)

When I startup the PC it has a white bar at the top with a few other dots of colors. The bar has lined that haven't reached the other side as well. The line go horizontally. When I haven't turned on the PC in a while it shows the hp logo then the white bar. But if I turn it off then right back on it doesn't show the love ok just the bar. Before this happened my brother said he was playing his game then the monitor said no signal, going back to sleep. He could still hear the game. He had to turn kf and back on the PC then it worked again. About an hour later same thing . Then when he turned it on the white bar appeared. Also I installed a new gra ppl hics card the GT 1030 I had it for about 2 months and had no issues. Please help ME!

1 person had the same question
1 REPLY 1

‎04-23-2019 06:28 PM

HP Recommended

@Jake56112

 

A warm welcome to HP Community!

Does the White bar appear in BIOS? Instructions on how to access BIOS can be found here. 

Could you also run a Video test and let me know the results. You may use the steps mentioned below Component test in this document to run a Video Test. 

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.