Who's screwing me ??

[camier]

Just received a new TG01-1xxx Hp Pavilion gaming desktop, on 3/5/22 through a big internet store. It is advertised as having a 400w power source. I have the side cover off to install another hard drive and noticed on the cover of the power supply that max output is 310w, part#  L63964-002.  So my question is, who is giving me the screw job.  Is HP trying to sneak one by or is the box store switching them out and nicely reboxing. 

[NonSequitur777]

@camier,

You are correct: an HP Pavilion Gaming Desktop PC TG01-1070m CTO ought to be powered by a 400 watt PSU according to these specs: 1 new message (digitalworld-tech.com).

An HP Pavilion Gaming - TG01-0107no is powered by a 310 watt PSU: HP Pavilion Gaming - TG01-0107no Product Specifications | HP® Customer Support.

Perhaps this is the issue: a mix-up between two almost identical labeled PCs?

Btw, is this the only discrepancy as far as you can tell?

Could this "big internet store" either be BestBuy, Amazon or Newegg?

I would call/contact them right away.

Truth in advertising.

Kind Regards,

NonSequitur777 

[camier · Accepted solution]

NonSequitur777,  

Thanks for your reply.  It is one the companies you have mentioned and I have sent them an email right after my original post here. I haven't heard from them.  But of course, they got your money and they're done with you. From reading posts elsewhere regarding " computers", sometimes they're  built with the wrong parts, either better or not. I got the not one.  Again, thank you. Ernie

P.s. Yes, the only discrepancy as far as I can tell!

[Prométhée]

Hi

What is the exact configuration of your computer..
the cto, is originally a configurable model

https://www.digitalworld-tech.com/product/hp-pavilion-gaming-desktop-tg01-1070m/

Indeed , If you look at this for example it just says 400w, off with a high performance graphics card that seems fair to me

now if you look at this model

https://www.reddit.com/r/buildapcsales/comments/m2g9h7/prebuilthp_pavilion_gaming_desktop_tg011070m/
300w power supply with Nvidia GTX 1660 obviously

[camier]

Promethee,

Thank you for your input. I indeed got the same one advertised on reddit,  but box store's ad stated 400w.  From all the research I have done prior to posting, this is the 1st time seeing a 300w power supply mentioned. I do appreciate the responses I have gotten here, enough so to put me a ease. Thanks Ernie.