Windows 10 crashes after starting a game

[bakikoder]

Hello,

As stated in the title, I'm having issues with when trying to run games (Mafia 3, GTA V, etc) on my HP gaming PC with this configuration HP Pavilion Gaming TG01-1045no - RTX 2060 - HP Store Sverige . Here are few things I've tried but non of it helped:

- Changed the power outlets.
- Checked that drivers are all up-to-date, and made sure that there is nothing ongoing at the moment.
- HW scanning and diagnostics, but everything seems fine.
- Cleaned system and temporary files, it didn't help.
- Disabled 'Automatically restart under System Failure' and it didn't help.
-  Uninstalling games, then we installed it again, tried again, Windows crashed again.
- Then we went to Settings and did 'Reset' on app data, tried the race again, and it didn't help.
- Tried: chkdsk c: /r , then restart system and let chkdsk run. It didn't help.


In the Event Viewer there are multiple:

- The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

- The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 0xffffd508a1f04010, 0xfffff80742d1c188, 0x0000000000000000, 0x000000000000000d. A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 8facea08-1512-4e40-80ff-7533839e614c.

- Dump file creation failed due to error during dump creation.

- The previous system shutdown at 19:28:32 on ... was unexpected.

- NVidia related event log

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
  <EventID Qualifiers="49152">7023</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8080000000000000</Keywords>
  <TimeCreated SystemTime="2021-04-05T15:56:21.8191016Z" />
  <EventRecordID>12285</EventRecordID>
  <Correlation />
  <Execution ProcessID="1032" ThreadID="13020" />
  <Channel>System</Channel>
  <Computer>DESKTOP-9C5B1FR</Computer>
  <Security />
  </System>
- <EventData>
  <Data Name="param1">NVIDIA LocalSystem Container</Data>
  <Data Name="param2">%%14109</Data>
  <Binary>4E00760043006F006E007400610069006E00650072004C006F00630061006C00530079007300740065006D000000</Binary>
  </EventData>
  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="EventLog" />
  <EventID Qualifiers="32768">6008</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2021-04-05T16:23:26.5860444Z" />
  <EventRecordID>12381</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>System</Channel>
  <Computer>DESKTOP-9C5B1FR</Computer>
  <Security />
  </System>
- <EventData>
  <Data>18:21:14</Data>
  <Data><u+200e>2021-<u+200e>04-<u+200e>05<lt;1-<u+200e>0/Data-<u+200e>04-<u>gt;a-<u+200e>0
  ;a-<u+200e>04-<lt;a-<u+200e>0Data /<u+200e>04-<u+>gt; /<u+200e>0
  ; /<u+200e>04-<lt; /<u+200e>0Data /<u+200e>04-<u+>gt; /<u+200e>0
  ; /<u+200e>04-<lt; /<u+200e>0Data /<u+200e>04-<>gt; /<u+200e>09gt; /<u+200e>0<lt; /<u+200e>0/Data/<u+200e>04-<u>gt;a/<u+200e>0
  ;a/<u+200e>04-<lt;a/<u+200e>0Data /<u+200e>04-<u+>gt; /<u+200e>0
  ; /<u+200e>04-<lt; /<u+200e>0Data /<u+200e>04-<u+>gt; /<u+200e>0
  ; /<u+200e>04-<lt; /<u+200e>0Binary<u+200e>04-<u+>gt;ry<u+200e>0E507040001000500120015000E009803E507040001000500100015000E0098033C0000003C000000000000000000000000000000000000000100000000000000</Binary>
  </EventData>
  </Event>

Thank you & looking forward to your response.

[old_geekster]

@bakikoder , welcome to the Community.

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.  There are several models in this series.

[bakikoder]

Thank you for your quick response, the product number is  2H6R1EA#UUW.