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Federalwolf
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Solved!

Wrong gpu shipped with my omen desktop

Omen desktop 880-068
Microsoft Windows 10 (64-bit)

this desktop is supposed to ship with a GT 1030 2gb ddr5 gpu but instead it came with the terribly downgraded ddr4 version that literally doesn’t let me place anything decent games above 20 FPS. There must be a mistake and I’m not sure what to do. I’ve heard there’s some controversy about Nivdia having these two versions of the gt1030 that are hard to distinguish and I’m sure that it was added by mistake. Please help

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krzemien
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HP Recommended

Solved!

Wrong gpu shipped with my omen desktop

There you go:

 

https://www.forbes.com/sites/jasonevangelho/2018/07/09/buyer-beware-nvidias-geforce-gt-1030-is-a-gro...

 

Sneaky!

 

As HP config info details DDR5:

 

https://support.hp.com/gb-en/document/c06093034

 

You are best advised to save this page / make a screenshot - and raise with HP.

 

In the worst case it's the foundation to return the PC to them or supplier you bought it from (assuming you have warranty etc.)

 

 

 

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