cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 2
391
Flag Post

Solved!

Wrong gpu shipped with my omen desktop

HP Recommended
Omen desktop 880-068
Microsoft Windows 10 (64-bit)

this desktop is supposed to ship with a GT 1030 2gb ddr5 gpu but instead it came with the terribly downgraded ddr4 version that literally doesn’t let me place anything decent games above 20 FPS. There must be a mistake and I’m not sure what to do. I’ve heard there’s some controversy about Nivdia having these two versions of the gt1030 that are hard to distinguish and I’m sure that it was added by mistake. Please help

1 REPLY 1
Level 7
731 713 31 170
Message 2 of 2
Flag Post
HP Recommended

There you go:

 

https://www.forbes.com/sites/jasonevangelho/2018/07/09/buyer-beware-nvidias-geforce-gt-1030-is-a-gro...

 

Sneaky!

 

As HP config info details DDR5:

 

https://support.hp.com/gb-en/document/c06093034

 

You are best advised to save this page / make a screenshot - and raise with HP.

 

In the worst case it's the foundation to return the PC to them or supplier you bought it from (assuming you have warranty etc.)

 

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation