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12-08-2019 12:05 PM
Battery might be weak and in need of replacement.
Product introduced mid-2018 and later - dependent on region
If the battery is in a computer that was introduced in 2018:
Batteries degrade over time, this is normal behavior
If the battery were managing an 86% charge and could still perform normally, that is, not suddenly drain charge when used, then 86% is "not bad" for a battery that is over a year old.
Please read the following and decide on your best course of action.
Things that are the Battery
What is included:
What you need to know (battery Recall program, for example)
What you can try (component testing, for example),
Purchase and Replacement options...
If the battery is bloated, there is no fix except to remove and replace the battery.
- Read important information about battery recall.
- If your battery is impacted, follow the instructions to contact HP.
If your battery is not impacted by the recall:
- Read Information and Run component tests on battery / AC adapter (charger).
- If necessary, purchase and install a replacement battery
Recalls and Advisories
Product Recalls – Please READ
Important Update: Expansion of the Battery Safety Recall and Replacement Program for HP Notebook Computers and Mobile Workstations announced in January 2018 – Additional Batteries Affected
HP urges customers to recheck all potentially affected products
In cooperation with various government regulatory agencies HP has announced an expansion of its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries announced in January 2018. The potentially affected batteries may have been shipped with certain HP notebook computers and mobile workstations sold worldwide from December 2015 through April 2018.
The batteries have the potential to overheat, posing a fire and burn hazard to customers. It is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected.
HP’s primary concern is for the safety of our customers. Because these batteries pose a fire and burn hazard, it is essential to visit the HP Battery Recall website at www.hp.com/go/batteryprogram2018 as soon as possible and check your battery.
Partial Excerpt from the August 2019 Expansion Notification:
In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019.
HP Support Community
Recalls - Devices / components eligible for Recall replacement are not subject to warranty status.
HP – Replacement and Product Recalls - Latest Information
From HP - Important Information
"Fat" Battery / Bloated Battery / Swollen Battery
- If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
- There are no other remedies, tests, or useful options.
Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
Information / Tests
HP Community thread on the subject
Article that explains Smart Battery Technology
Battery use and care, how batteries perform over time, and expected battery life
Battery will not charge when system is warm to hot
If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down. Short Version: An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.
Battery seems “stuck” in a particular charge setting
The battery might be OK and just need calibration (balance / set).
The steps to check / calibrate / replace the battery are included in this document:
And / Or
Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.
Tips for extending / improving battery service
Documents and Reference
This document is for HP notebook PCs that have a removable battery.
If the adapter fails it will not power the notebook.
Oddities and Contributions
- Fix (High) Contrast (on computer screen)
Contributed by Pantopia
Unplug charging cable, wait a few seconds, plug in cable.
- Battery at 100% but shuts off when unplugged (results unconfirmed at this writing)
Contributed by Rcamp48
Test system: HP Elite Pad 900 G1
Setup: Tablet connected to docking station
Symptoms: Shows 100% charge in battery – computer shuts off as soon as unplugged
Test (Solution): Press and hold Power button and Reset button at the same time
- Battery does not charge, possibly after Microsoft Updates (issue reported at least back to 2011)
Contributed by Jeanydo
Test system: Pavilion Notebook
Symptoms: Battery stops charging – no known issues with battery or charger – Windows 7 through 10 (at least)
Test (Solution): Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)
Run Component Tests
Contributed by Wes_notebooks
- If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer.
- If / When you know the battery type / part number, you may check for the battery at the Parts Store
- If the part is not available from HP, use your search engine to find – and purchase - the part in your region.
HP Document: HP Notebook PCs - Purchasing a Replacement Battery
Find your Product
- Open Support Home
- Enter the full model name
- When the website opens, select category
- Look for and open the Maintenance and Service guide for your computer
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
Check for parts at the PartSurfer Website
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
NOTE >> Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
If HP does not provide the part for retail purchase,
Use your search engine to find the part number at your favorite online store.
Reference and Resources – Places to find (more) help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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