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03-17-2020 07:33 AM - edited 03-17-2020 07:35 AM
hi, my pavilion TG01-0686no randomly shows a black screen and crashes this can happen right away or not come for a full day sometimes a part of the screen becomes black and sometimes my program logos stack on top of each other and become black ive gone to the store i bought it from and they say that i should use another screen and hdmi cable but that didnt work. it also bluescreens sometimes. ive checked the hp hardware diagnostics thing and it said that there were no problems. this can also happen while opening programs. Please help me.
03-19-2020 01:15 PM
@miladik Welcome to HP Community!
I understand that you are facing issue black screen randomly appears.
Do not worry. I will try to fix the issue.
Step 1: Performing a hard reset
Resetting the computer can resolve many issues that cause a black/blank screen. Go to How to Power Reset Your Laptop for detailed steps to reset your notebook.
Continue to the next step if a hard reset did not resolve the issue.
Step 2: Connecting an external monitor to test the display
The screen might remain black when there is a corrupted graphics driver or a problem with the LCD display backlight. To test the display, attach an external monitor and restart the computer. This test is helpful if the display is black but you can hear that the computer is operating.
Connect an external monitor to the notebook. For instructions, see Connecting a Monitor, Projector, or TV (Windows 10,
If the computer screen does not display on the external monitor, press F4 (or the key with this symbol ) until the screen image displays.
If an image displays on the external monitor, there might be a graphics driver conflict with the notebook LCD display. With the external monitor connected, go to HP Customer Support - Software and Driver Downloads. Download and install the latest graphics and chipset drivers for your specific computer. If an updated BIOS version is available, see Updating the BIOS for steps to install it.
If the screen is still black after updating the chipset and graphics drivers and BIOS, the LCD might be defective. Contact HP for technical assistance or send the notebook for service.
If you can hear sounds of operation but no image is visible on either display.
Let me know how that pans out,
Keep us posted,
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03-21-2020 08:08 AM
Hi. i did a hard reset on my pc and it still crashes. The pc is a desktop so i connected another screen and the same thing happened. when it crashes it gets some error messages, a few minutes ago i got an error before it crashed saying that something is wrong with my 1660ti GPU, it also says that i dont have enough ram but i have 16 gb of it so it should work with chrome and the basic games i play.
03-21-2020 08:53 AM
Thank you for the update.
In that case, I would suggest you perform the system reset and check.
If the issue still persists, you have to perform the system recovery.
Note: performing the recovery you will lose the personal data and installed applications. Please take the backup before performing the recovery.
Have a nice day!!
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