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‎02-10-2020 09:42 AM

HP Recommended
Product: Omen15
Operating System: Microsoft Windows 10 (64-bit)

My Omen gaming laptop will crash (blue screen) if i am playing games and have the power cable plugged in, Help?!

1 REPLY 1

‎02-12-2020 01:12 PM

HP Recommended

@HGB06

 

Welcome to the HP Support Community.

  1. In Windows, search for and open View advanced system settings.

  2. In the Advanced tab, under Startup and Recovery, click Settings.

    Startup and Recovery Settings in the System Properties window

  3. Under System Failure, remove the check mark next to Automatically restart, then click OK.

    Automatically restart option unselected

  4. Restart the computer to apply the change.

    The computer no longer restarts automatically when a blue screen error occurs.

Once done, revert with the complete error code, or a picture of the same for further assistance.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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