cancel
Showing results for 
Search instead for 
Did you mean: 
HGB06
New member
1 0 0 0
Message 1 of 2
235
Flag Post

blue screen of death if the power cable is plugged in

HP Recommended
Omen15
Microsoft Windows 10 (64-bit)

My Omen gaming laptop will crash (blue screen) if i am playing games and have the power cable plugged in, Help?!

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
14,542 14,524 756 603
Message 2 of 2
Flag Post
HP Recommended

@HGB06

 

Welcome to the HP Support Community.

  1. In Windows, search for and open View advanced system settings.

  2. In the Advanced tab, under Startup and Recovery, click Settings.

    Startup and Recovery Settings in the System Properties window

  3. Under System Failure, remove the check mark next to Automatically restart, then click OK.

    Automatically restart option unselected

  4. Restart the computer to apply the change.

    The computer no longer restarts automatically when a blue screen error occurs.

Once done, revert with the complete error code, or a picture of the same for further assistance.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation