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‎04-09-2020 12:34 AM

HP Recommended
Product: OMEN by HP Laptop 15- dc1xx
Operating System: Microsoft Windows 10 (64-bit)

So i just got this today and it crashed several times as i was downloading and playing games. i did a system restore and it worked fine for a while but then it crashed again twice. its the blue screen one.  ive tried to figure out what the problem is but i couldnt find it. can anyone help me find out whats going on? and help me fix it? or else i might have to return it. 

1 REPLY 1

‎04-09-2020 01:32 PM

HP Recommended

Hello @umugang 

 

Personally I wouldn't waste any time on it. Return it for another.

 

You could try running the UEFI Diagnostics to see if there is a hardware issue, but you will still have to return it if you find one.

https://www.youtube.com/watch?v=pQYPYiBYxJE

Running Hardware Diagnostic Tests Using UEFI | HP Computers | HP
Running Hardware Diagnostic Tests Using UEFI | HP Computers | HP
youtube.com/watch?v=pQYPYiBYxJE
Use HP PC Hardware Diagnostics UEFI to test the main components of your notebook computer. The hardware diagnostics tests include Quick and Extensive Tests to test the memory and hard drive. For other helpful videos go to hp.com/supportvideos or youtube.com/howto4U. More support options for your ...
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