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umugang
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Message 1 of 2
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brand new omen blue screen crash. need help asap

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OMEN by HP Laptop 15- dc1xx
Microsoft Windows 10 (64-bit)

So i just got this today and it crashed several times as i was downloading and playing games. i did a system restore and it worked fine for a while but then it crashed again twice. its the blue screen one.  ive tried to figure out what the problem is but i couldnt find it. can anyone help me find out whats going on? and help me fix it? or else i might have to return it. 

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Photoray002
Level 15
Level 15
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Message 2 of 2
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Hello @umugang 

 

Personally I wouldn't waste any time on it. Return it for another.

 

You could try running the UEFI Diagnostics to see if there is a hardware issue, but you will still have to return it if you find one.

https://www.youtube.com/watch?v=pQYPYiBYxJE

Use HP PC Hardware Diagnostics UEFI to test the main components of your notebook computer. The hardware diagnostics tests include Quick and Extensive Tests t...
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