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colored control lighting issue Omen HP 870-213w

Omen HP 870-213w
Microsoft Windows 10 (64-bit)

Only one side of the colored control lighting is working on my Omen HP 870-213w.  It's brand new.  I just fired it up for the first time and only one side is glowing..........bummerIMG_1126.jpg


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colored control lighting issue Omen HP 870-213w

Hi @Jeffman777


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


I understand that one of the colored control lightings is not working on your brand new Omen.


I'd like to help.


Try creating and Activating a New Profile from HP Omen Command Center.


To create a user profile, complete the following steps.

  1. Under Profile, click the plus (+) sign.

    Profile1, along with a shortcut key combination for launching the profile, display in the box.

    Figure : Creating a new profile

    Creating a new profile
  2. To change the name, click the right arrow ( ), and select Edit name from the drop-down menu. Then, type the new name in the Name box.

    Figure : Changing the profile name

    Changing the profile name

    The new name displays in the Name box.

    Figure : New name appears

    New name appears
  3. To reassign the keys, see Programming the gaming keys.

  4. To change the keyboard lighting for a profile, see Customizing the lighting for each keyboard zone.

  5. To make changes to advanced settings, see Using the Advanced keyboard settings.

  6. Repeat these steps to add more profiles.

  7. Once you have created the Profile, check if the Light is working

You can refer to this Link.


Since this is a Brand New System, you can contact the Store you purchased it from for a replacement if the issue persists.


You can also contact our Phone Support for further assistance.


Step 1. Open link:
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you.


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I Am An HP Employee

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colored control lighting issue Omen HP 870-213w



Check internal connections (if you can find relevant cables inside - it's pretty tight in there).


Failing that and assuming that you're covered by warranty raise it with the supplier you bought it from - or HP Support.

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colored control lighting issue Omen HP 870-213w

Thank you all for your responses.  I have deciced to take the easy way out and return my defective PC for a new one (same model).  In my opinion, a new PC should be perfect right out of the box.  I hold HP to a very high standard (all of my PC's are HP's) and expect nothing but quality from this very reputable company.  I'm fairly certain that the replacement  PC will be just fine. Thank you all again.



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