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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-20-2019 07:18 PM

HP Recommended
Product: 2GU57PA#ABG
Operating System: Microsoft Windows 10 (64-bit)

help plz 

need to get into bios

4 REPLIES 4

‎01-21-2019 05:14 PM

HP Recommended

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are looking for a code to unlock the Bios. Don't worry we'll work together to find a solution for you.

 

To provide you with an accurate solution, I'll need a few more details:

Did you try to contact our HP phone support for assistance?

 

As I understand there is a message - "Power on password" on your screen and you need assistance with the same,

 

You would have to Contact HP for a hardware service as the motherboard may require a tattoo/Bios Flash.  
 

Any other way of unlocking the BIOS is not authorized by HP.  

 

In this scenario, I would recommend you contact our HP Phone support team for further assistance. 

 

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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‎01-22-2019 07:42 PM

HP Recommended

To provide you with an accurate solution, I'll need a few more details:

Did you try to contact our HP phone support for assistance?

NO

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‎01-22-2019 07:56 PM

HP Recommended

when I get the  password wrong 3 times it comes up with a menu HP spare key recovery and tells me to insert hp spare key USB recovery key

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‎01-23-2019 04:39 PM

HP Recommended

@ADAM223,

 

I am responding on behalf of @Jeet_singh as he is out for the day. It is great to have you back and your patience is greatly appreciated.

 

Please contact HP phone support and they will assist you in this regard.

 

Here is how you can get in touch with the phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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