hdmi port not working

[prestonk]

I cannot use my hdmi port. When i plug it into my monitor the monitor is detected but is black and unusable. I used multiple hdmi cords. can i just use a usb-c to hdmi adapter instead

[zoey7886]

@prestonk, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HDMI Port Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HDMI port is not working and your monitor is being detected but is displaying a black screen, here are some steps you can try to troubleshoot the issue:

Check Cable Connection:

• Ensure that the HDMI cable is properly plugged into both the monitor and the device.
• Try using different HDMI ports on both the monitor and the device, if available.

Test Different Cables:

• Since you already used multiple HDMI cords, make sure they are functioning correctly with other devices to rule out defective cables.

Update Graphics Driver:

• Update the graphics driver on your computer. You can find the latest drivers on the manufacturer's website or use the device manager to update them.

Check Monitor Input Settings:

• Ensure that your monitor's input settings are set to the correct HDMI input. This can typically be done using the monitor's on-screen display (OSD) menu.

Adjust Screen Resolution:

• Check and adjust the screen resolution settings on your computer. Sometimes, incorrect video output resolutions can cause display issues.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[jorell1]

when you plug into the hdmi port look on the top row of keys pass the letters

there u will find serveral look for the key that looks like a monitor press the fn button at the bottom and the

(f4 kety ) on my  and it looks like a monitor  hit it till the monitor comes on thats the key that will turn on your monitor