07-07-2018 02:43 AM
I bought this locally and it was new, i tried to do all kinds of troubleshoot from bios update, format, tried in 2 different computers with 700+ watts power supply. It powers up but it cant be detected or get a signal, any tips for this?
HP PN 909249-001
07-07-2018 04:55 AM - edited 07-07-2018 04:56 AM
tried in 2 different computers with 700+ watts power supply. It powers up but it cant be detected or get a signal
Ya, take it back to the store you purchased from and get it exchanged (fastest).
Otherwise you would have to contact HP Support and do a warranty claim.
BTW: those numbers you provided aren't bringing anything up in my search.
07-07-2018 01:05 PM - edited 07-07-2018 01:07 PM
Welcome to the forum.
I am not an HP employee.
To add to Photoray002, the 1070 may be faulty or it could be okay.
Please provide a product number so we can check both PC's specs.
The 1070 will never work on a non UEFI BIOS (older PC).
You have to disable Secure boot and enable Legacy boot in the BIOS before you install the new card in the MB to initialize the new graphics card. It is also wise to remove all current Nvidia, AMD, or Intel graphics drivers before installing the new graphics card. You want windows generic graphics drivers running on the system.
Did you connect the power supply PCIE six or eight pin connector to the 1070?
07-07-2018 04:20 PM
07-07-2018 05:40 PM - edited 07-07-2018 05:42 PM
The crucial question to be answered is: does the custom gaming PC or does the other PC you installed the card in have a UEFI BIOS? The 1070 will not work unless the PC has a modern UEFI BIOS.
Here is a link to HP Worldwide Support.