03-23-2019 03:56 AM
Hello I have a hp pavilion 690-0020 and i just want to know if this is normal for this type of desktop, so when i start playing a game on it the cpu goes from 60c anywhere to 80c i dont think this is normal for a desktop, when not gaming it at 40c to 50c, I asked some of my computer shops but they tell me i would need to buy a new mother board and power supply to move it to a new case. i dont know what to do i just want to have a normal gaming pc
03-24-2019 11:52 AM
Welcome to HP Support Community
Does the PC meet the Game requirements? Do you face this issue only with one particular Game or with all the Games?
Meanwhile, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers and Firmware for your Computer
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
03-24-2019 01:45 PM
To add to KrazyToad's suggestions; 40c to 50c at normal use is a little high.
80c when gaming isn't bad. Performance will start to drop when you hit 85c and above. Ryzen5 CPUs throttle around 95c.
The techs are correct. HP uses a proprietary MB and PSU in your PC. Changing the MB may require a new Windows product key.
Have you run any stress tests such as Prime95 (CPU stress test) alongside HWInfo portable temp monitoring software or Furmark (GPU stress test) to check average and maximum CPU, motherboard, and GPU temps?
Your PC should work for many years if the temps you report are maximum temps or transient peaks and the games you play render correctly. You could have a problem if your CPU is frequently exceeding 80c.
HWInfo portable (Link)
03-24-2019 09:56 PM - edited 03-26-2019 03:57 AM
So i asked the hp support and it now plays rainbowsix at 64c but when i play for a bit (30min to 4hours) the top of the case gets very hot to the point it stings the hand a little, when i play league it goes to 52c but the top still gets very warm. is that normal ?
and updated all the bio's
The cpu stress test went only to 54c then it the program stopped, the gpu went to 80c and started making a weird noise so i stopped it,
is this an issue only for me or everyone that owns this computer cause if its just me i must be cursed or something lol